2001 Mustang 3.8 No Spark

Vélov-JC Decaux in Lyon: taking unfair surety

JC Decaux did it wrongly charged your deposit (150 €)?
If yes, have your say on the forum:
http://velov.forumactif.com/les-bugs-f9/
or join this blog now by registering as a member. JC Decaux

charged me the 150 € deposit, while I have not managed to remove the Vélov who was trapped in his Bornet.
Reason: "bike badly hung up" when I have not even managed to remove it!
In their letter, JC Decaux says:
- Removing the bike No. 8226 on 17/03/2010 at 1:07
- From 17/03/2010 1:08 17/03/2010 at 1:48 Incident detected bike badly hung
- Bike stolen on 17/03/2010 at 1:48

According to this survey data supplied by JC Decaux, it proves that I could not remove the bike (since the leasing lasted only from 1:07 to 1:08, which corresponds to 60 seconds allotted to get the bike). But no, for JC Decaux,
is alleged bad faith of the user who prevails
and
the ' infallibility of their computer system posited absolute .

Véloveurs! attention, sooner or later you'll be facing this kind of problem. I feel sorry for the passing tourists who have taken a short-term subscription on their CB.
Living Lyon, I will have the patience to pursue the legal proceedings end. Be aware that a statement from the office of the District Court of Lyon (Civil Jurisdiction Near) is a procedure requiring no FREE lawyer.
If a large number of statements are filed at the Registry, it might encourage JC Decaux to improve the reliability of its computer system.
For now, he has no interest in doing so, since it is a source of earnings, the collection of bonds is much more juicy than 1 / 2 hours of free rent.
I am assured that the bike was not recovered, but I have no way to verify that equipment this bike was not in fact returned to their fleet (over 4 000 bike, on 345 stations ) . So they may well win on the 2 tables: pocket the bond without having "lost" bike. An example is given here .
A case similar to mine has been resolved in favor of Velib users by the Ombudsman of Ville de Paris , which imposed a full refund of the deposit: see extract (1 page) the 2009 report of the Ombudsman of the City of Paris (I've highlighted the relevant passages).