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Overbilling rental duration

This testimony (comment # 27) also demonstrates the unreliability of the timestamp refunds bicycle, resulting in unjustified billings for long durations of stay:

I read aback that I'm not the only one to ask me questions about the system.
My account has Velib found locked supposedly because I borrowed a vélib for nearly four hours on January 28. Or 19 euros to pay to settle my "discovered".

I'm formal, I expect the green light and beep etc etc. And that day I used my vélib for 15 minutes max as always to go to my work.

Coincidentally, this is the day that 1) I hang up my evil vélib, 2) I do not check?!?! I am amazed, and I can not prove anything to make me pay.

And THAT would reset themselves my bike to my place (And at the same place??)
frankly it's so weird that I wonder if there is no fraud from the system vélib . I paid my 19 euros because I like the Vélib but if it happens again I am complaining.

Comment by Celine - February 3, 2009 @ 23:01

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400 Euros collected by Velib!

A record of the amount withdrawn : nearly 400 €! (comment # 24)

me, it's even harder! I'm almost 400 euros collected by Velib. I am user Occasional since mid October and the theft of my scooter, so no subscriber. I discovered on my December statement vélib a levy of 150 euros and 19 euros. Hazing nice! I send a mail on December 10: I'm told just today (January 17) for 19 euros. Email not type I hung up my bike ... They have not been hung detected at the time that I had indicated. Restitution after 3 h00 ... As if by magic. I am indebted for 19 euros. Either. For 150 euros, no news and no mention in the mail. The same day, December statement: in 10 locations, 4 problem. Velib takes me after 4, 36, 32 and 150 euros ...! or 222 euros for December rent nice! We have to obviously, I'm hanging up my bike badly and yet I seem to do so as best practice. To whom to complain? What about the process? I am completely disillusioned.

Comment by Luizet - January 18, 2009 @ 22:43

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But what is the status of "bike badly hung"??

From this link (how No.3) this very pertinent comment on the status of a bike "badly hung "made by a Velib'eur Paris:

But what is the point of having a status of "evil hook"?
This status does absolutely nothing.
While cycling is not well hung, it is not hooked.
status "badly hung", with its red light, blocking the Vélib '. And when that happens the night after 22:00 or after 19:00 Sunday night (when no HotLine) what do we do? Why
the only important information that should be published is not?
=> when a Vélib 'has not been hung up, wait 10 minutes for to once again try to hang it and get the green light saving!
terminals and the website does not talk about those 10 minutes ... what a pity!
It is easily understood why: cut overtime and even bail of 150 € is an activity more profitable than the rental of 1 / 2 hours free!

When will the change?
Parisians, the inhabitants of the Ile de France, tourists (French and foreign) ... all may suffer the same punishment!

Comment by Nico - November 3, 2008 @ 17:40

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